Telstra moves to reduce mobile phone bill shock

June 2nd, 2011

Telstra consumer mobile customers soon will be able to use their phone’s data service without the risk of an unexpectedly high bill, commonly known as “bill shock”.

They will be among the first in the world to have their data speeds slowed when they exceed their mobile data allowance and not be charged for excess domestic data usage. The changes are in development and will be launched by year’s end.

Customers who have used their data allowance will be able to top-up directly from their handsets to resume full-speed data services such as web browsing. Telstra’s existing data alerts system –which provides data usage alerts via SMS at 80 and 100 percent of the allowance –will also be upgraded so SMS alert messages are sent to customers in near real-time.

Full article published by Telstra

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